ac186bab57 All rights reserved . Show me popular schools Online Customer Service Class Information Students interested in honing their customer service skills can take courses free of charge over the Internet, some of which are available through the OpenCourseWare (OCW) system. 2016-05-26 19:05:14 Maritza Pratts United States of America THIS SERIES HAS HELPED ME FOCUSED ON WHAT IS REALLY IMPORTANT WHEN DEALING WITH CUSTOMERS AND CO-WORKERS IN GENERAL. CT-WEB06. Describe techniques for dealing with angry or upset customers. CUST105: Customer Service . Following this, it describes how a business can develop its customer service program to the highest level. You need JavaScript enabled to view it. On-the-job training necessary to learn a company's particular customer needs might last two to three weeks. Keep on Trucking Customer provides an introductory-level reading on customer service methods.
ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Get in Touch Community About ALISON How it Works News & Media ALISON in your Country Usage Policy Help FAQ Contact Us Company Details Careers Contact Us Address: Level One Building Block 7/8, Galway Technology Park, Parkmore, Galway, H91 E309, Ireland. Massachusetts Institute of Technology Listening to the Customer Listening to the Customer deals with market research based on a qualitative analysis of what the customer wants. High School or GED Some College (1-30 credits - up to 1 year) Some College (31-60 credits - up to 2 years) Some College/Associates (60+ credits) Bachelor's Degree Master's Degree Doctorate Degree 3 Virginia College BS in Business Administration AS in Business Administration AS in Accounting Specialist Diploma - Customer Service Professional Diploma - Business Office Specialist View more What is your highest level of education completed? Select One. Below 8th Grade 8th Grade 9th Grade 10th Grade 11th Grade High School Diploma/GED Associate's Degree Bachelor's Degree Master's Degree PhD 10Colorado Technical University School Info Minimum eligibility requirements: Must be a high school graduate or have completed GED Program Info Online Programs Doctorate Doctor of Management (DM) - General Concentration (Executive Format) Bachelor Bachelor of Science in Business Administration - Management Bachelor of Science in Business Administration - Organizational Behavior Bachelor of Science in Business Administration - Business Development Bachelor of Science in Business Administration - General Associate Associate of Science in Business Administration Get Started with Colorado Technical University What is your highest level of education? Select One. LEARNING OUTCOMES Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. Individual assignments are available as well. Negotiating with Customers and Clients is the last in a series of eight lectures.
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